How to return an item

1. Open the return link in your dispatch confirmation email or click the button above.
2. Follow the steps in the return portal and select which items you wish to return.
3. Get your QR code and present it at the parcel drop-off point when handing over the package.
4. Once the return has arrived and been processed, your refund will be issued automatically.

Return conditions

You can return your order within 100 days of receiving it.

The item may be unpacked and tried, but must be returned complete and in a condition that allows for a proper assessment. All parts and accessories originally included must be returned.

You may examine the item in the same way you would in a physical shop. Usage beyond this may result in a deduction if the item's value has been reduced.

Free returns

Free returns apply to up to five items per customer and order.

If you have ordered more than five items and wish to return more than five, you will normally be responsible for the return postage cost, unless otherwise agreed with customer service in advance.

Please pack items together in a single return package where possible. Sending multiple separate returns for the same order may incur extra costs.

Refunds

Once your return has arrived and been inspected, your refund is normally registered within two working days.

The amount will be refunded to the original payment method used for the purchase. The time it takes for the funds to appear in your account depends on your bank or payment provider.

You will receive a confirmation email as soon as the refund has been processed.

Diminished value and damages

If the item has been used more than necessary to establish its nature, characteristics, and functioning, or is returned damaged, incomplete, or soiled, the refund amount may be reduced to reflect the documented loss in value.

Every return is assessed individually. Normal, careful trial of a product does not usually result in any reduction in value.

Incorrect or damaged items

If you received the wrong item, or if the product was damaged or faulty upon arrival, please contact customer service before starting a standard return.

Please attach photos of the item, the outer packaging, and the shipping label along with your order number. This helps us assess the matter and assist you much faster.

Errors, defects, and transit damage are treated as warranty claims and will not be treated as a standard return.

Return address

Always register your return via the portal before sending the parcel. This ensures the shipment can be tracked and linked to the correct order.

Do not send an unregistered return directly to the warehouse without prior arrangement, as this may delay or prevent processing.

Last updated: 24 July 2026